Rai, A. K. (2016). Customer Relationship Management (2nd.). PHI.
Chicago Style (17th ed.) CitationRai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.
MLA引文Rai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.
警告:這些引文格式不一定是100%准確.