Cita APA (7a ed.)

Sheth, J. (2018). Customer Relationship Management (1st.). McGraw Hill.

Cita Chicago Style (17a ed.)

Sheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2018.

Cita MLA (9a ed.)

Sheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2018.