Sheth, J. (2018). Customer Relationship Management (1st.). McGraw Hill.
Chicago (17e ed.) BronvermeldingSheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2018.
MLA (9e ed.) BronvermeldingSheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2018.
Let op: Deze citaties zijn niet altijd 100% accuraat.