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|a 9780136117407
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|c DDC
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| 100 |
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|a Kumar, V
|9 19721
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| 245 |
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|a Managing Customers for Profit
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| 260 |
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|a New Jersey
|b Pearson
|c 2008
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| 300 |
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|a xx+296p, 23cm
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| 610 |
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|b Profit; Customer relations--Management
|9 19722
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| 942 |
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