Sheth, J. (2017). Customer Relationship Management (1st.). McGraw Hill.
芝加哥风格引文Sheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2017.
MLA引文Sheth, Jagdish. Customer Relationship Management. 1st. McGraw Hill, 2017.
警告：这些引文格式不一定是100％准确.