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Dyfyniad Arddull ChicagoGronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.
Dyfyniad MLAGronroos Christian. Services Management and Marketing. 3. Wiley, 2016.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.