APA način citiranja (7. izdanje)

Gronroos Christian. (2016). Services Management and Marketing (3.). Wiley.

Čikaški stil citiranja (17. izdanje)

Gronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.

MLA način citiranja (9. izdanje)

Gronroos Christian. Services Management and Marketing. 3. Wiley, 2016.