Gronroos Christian. (2016). Services Management and Marketing (3.). Wiley.
Chicago Style (17th ed.) CitationGronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.
MLA (9th ed.) CitationGronroos Christian. Services Management and Marketing. 3. Wiley, 2016.
Warning: These citations may not always be 100% accurate.