APA-referens (7:e uppl.)

Gronroos Christian. (2016). Services Management and Marketing (3.). Wiley.

Chicago-referens (17:e uppl.)

Gronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.

MLA-referens (9:e uppl.)

Gronroos Christian. Services Management and Marketing. 3. Wiley, 2016.