APA (7. basım) Alıntı

Gronroos Christian. (2016). Services Management and Marketing (3.). Wiley.

Chicago Style (17. basım) Atıf

Gronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.

MLA (9th ed.) Atıf

Gronroos Christian. Services Management and Marketing. 3. Wiley, 2016.