Gronroos Christian. (2016). Services Management and Marketing (3.). Wiley.
芝加哥风格引文Gronroos Christian. Services Management and Marketing. 3. New Delhi: Wiley, 2016.
MLA引文Gronroos Christian. Services Management and Marketing. 3. Wiley, 2016.
警告：这些引文格式不一定是100％准确.