Cita APA (7th ed.)

Jochen Wirtz. (2019). Service Marketing (8th ed.). pearson.

Cita Chicago (17th ed.)

Jochen Wirtz. Service Marketing. 8th ed. Delhi: pearson, 2019.

Cita MLA (9th ed.)

Jochen Wirtz. Service Marketing. 8th ed. pearson, 2019.