Cita APA (7th ed.)

Rao, K. R. M. (2011). Services Marketing. Pearson.

Cita Chicago (17th ed.)

Rao, K. Ram Mohan. Services Marketing. Noida: Pearson, 2011.

Cita MLA (9th ed.)

Rao, K. Ram Mohan. Services Marketing. Pearson, 2011.