Cita APA (7th ed.)

Besterfield, D. H. (2019). Total Quality Management (5th.). Pearson.

Cita Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. 5th. Noida: Pearson, 2019.

Cita MLA (9th ed.)

Besterfield, Dale H. Total Quality Management. 5th. Pearson, 2019.