Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.
Cita Chicago (17th ed.)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Cita MLA (9th ed.)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Atenció: Aquestes cites poden no estar 100% correctes.