APA aipamena

Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.

Chicago Style aipamena

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.

MLA aipamena

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.