Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.
Style de citation Chicago (17e éd.)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Style de citation MLA (9e éd.)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Attention : ces citations peuvent ne pas être correctes à 100%.