Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.
Citazione stile Chigago Style (17a edizione)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Citatione MLA (9a ed.)Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.