APA citiranje

Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.

Chicago Style (17th ed.) Citation

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.

MLA citiranje

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.

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