Johnston, R. (2018). Service Operations Management: Improving Service Delivery (4th.). Pearson.
芝加哥风格引文Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
MLA引文Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th. Pearson, 2018.
警告：这些引文格式不一定是100％准确.