Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage.
Dyfyniad Arddull ChicagoMetters, Richard. Successful Service Operations Management. 2nd. Cengage, 2006.
Dyfyniad MLAMetters, Richard. Successful Service Operations Management. 2nd. Cengage, 2006.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.