Style de citation APA (7e éd.)

Charan, R. (2007). What the Customer Wants You to Know. Portfolio/Penguin.

Style de citation Chicago (17e éd.)

Charan, Ram. What the Customer Wants You to Know. Gururgram: Portfolio/Penguin, 2007.

Style de citation MLA (9e éd.)

Charan, Ram. What the Customer Wants You to Know. Portfolio/Penguin, 2007.