APA način citiranja (7. izdanje)

Johnston, R. (2018). Service operations management (4th.). Pearson / Noida.

Čikaški stil citiranja (17. izdanje)

Johnston, Robert. Service Operations Management. 4th. Pearson / Noida, 2018.

MLA način citiranja (9. izdanje)

Johnston, Robert. Service Operations Management. 4th. Pearson / Noida, 2018.