Sewell, C., & Brown, P. B. (2002). Customers for Life: How to Turn that One-time Buyer into a Lifetime Customer. Crown.
Citação do estilo Chicago (17ª ed.)Sewell, Carl, e Paul B. Brown. Customers for Life: How to Turn That One-time Buyer into a Lifetime Customer. New York: Crown, 2002.
Citação MLA (9ª ed.)Sewell, Carl, e Paul B. Brown. Customers for Life: How to Turn That One-time Buyer into a Lifetime Customer. Crown, 2002.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.