Sheth, J. N. (2019). Customer relationship management. McGraw Hill, New Delhi.
Cita Chicago (17th ed.)Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
Cita MLA (9th ed.)Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
Atenció: Aquestes cites poden no estar 100% correctes.