Sheth, J. N. (2019). Customer relationship management. McGraw Hill, New Delhi.
Cita Chicago Style (17a ed.)Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
Cita MLA (9a ed.)Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
Precaución: Estas citas no son 100% exactas.