Sheth, J. N. (2019). Customer relationship management. McGraw Hill, New Delhi.
Chicago (17e ed.) BronvermeldingSheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
MLA (9e ed.) BronvermeldingSheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
Let op: Deze citaties zijn niet altijd 100% accuraat.