Sheth, J. N. (2019). Customer relationship management. McGraw Hill, New Delhi.
芝加哥风格引文Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
MLA引文Sheth, Jagdish N. Customer Relationship Management. McGraw Hill, New Delhi, 2019.
警告：这些引文格式不一定是100％准确.