Mckain, S. (2005). What Customers Really Want. Jaico Publishing House.
Cita Chicago (17th ed.)Mckain, Scott. What Customers Really Want. Mumbai: Jaico Publishing House, 2005.
Cita MLA (9th ed.)Mckain, Scott. What Customers Really Want. Jaico Publishing House, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.