Kaplan, S. (2008). Bag the Elephant: How to win & keep big customers. The Free Press.
Citación estilo ChicagoKaplan, Steve. Bag the Elephant: How to Win & Keep Big Customers. New York: The Free Press, 2008.
Cita MLAKaplan, Steve. Bag the Elephant: How to Win & Keep Big Customers. The Free Press, 2008.
Warning: These citations may not always be 100% accurate.