Kaplan, S. (2008). Bag the Elephant: How to win & keep big customers. The Free Press.
Chicagoスタイル(17版)引用形式Kaplan, Steve. Bag the Elephant: How to Win & Keep Big Customers. New York: The Free Press, 2008.
MLA(9版)引用形式Kaplan, Steve. Bag the Elephant: How to Win & Keep Big Customers. The Free Press, 2008.
警告: この引用は必ずしも正確ではありません.