APA-ийн эшлэл(7 дахь хэвлэлт)

Harvard Business Press. (2010). Making Customer Matter. Harvard Business Press.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Harvard Business Press. Making Customer Matter. Boston: Harvard Business Press, 2010.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Harvard Business Press. Making Customer Matter. Harvard Business Press, 2010.