Παραπομπή σε μορφή APA (7η εκδ.)

Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.

Παραπομπή σε μορφή MLA (9th εκδ.)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.