Cita APA (7a ed.)

Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.

Cita Chicago Style (17a ed.)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.

Cita MLA (9a ed.)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.