Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.
Style de citation Chicago (17e éd.)Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.
Style de citation MLA (9e éd.)Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.