APA-ийн эшлэл(7 дахь хэвлэлт)

Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.