Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.
Citação do estilo Chicago (17ª ed.)Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.
Citação MLA (9ª ed.)Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.