Schmitt, B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Johm Wiley.
芝加哥风格引文Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. New Jersey: Johm Wiley, 2003.
MLA引文Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Johm Wiley, 2003.
警告：这些引文格式不一定是100％准确.