Designing Experiences

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Rossman, J. Robert
Awduron Eraill:	Duerden, Mathew D
Fformat:	Llyfr
Iaith:	Saesneg
Cyhoeddwyd:	New York Columbia University Press 2019
Pynciau:	Customer relations; Customer services; Experience; Target marketing
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Eitemau Tebyg

Customer Capitalism : the new business model of increasing returns in new market spaces
gan: Vandermerwe Sandra
Cyhoeddwyd: (1999)

Customer Science: Behavioral insights for creating breakthrough customer experiences
gan: Chernev, Alexander
Cyhoeddwyd: (2022)

The experience-centric organization how to win through customer experience by Simon David Clatworthy
gan: Clatworthy, Simon David
Cyhoeddwyd: (2022)

Customer Loyalty
gan: Rai, Alok Kumar
Cyhoeddwyd: (2014)

The experience-centric organization how to win through customer experience
gan: Clatworthy, Simon
Cyhoeddwyd: (2019)

Customer Relationship Management
gan: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Cyhoeddwyd: (2007)

Customer Relationship Management
gan: Srivastava, Mallika
Cyhoeddwyd: (2016)

Marketing Briefs - A Revision and Study Guide
gan: Dibb, Sally
Cyhoeddwyd: (2004)

The Cult of the Customer
gan: Hyken, Shep
Cyhoeddwyd: (2009)

Customer Experience Management
gan: Schmitt, Bernd (1957- )
Cyhoeddwyd: (2003)

Flip the Funnel
gan: Jaffe, Joseph
Cyhoeddwyd: (2010)

Uplifting Service
gan: Kaufman, Ron
Cyhoeddwyd: (2012)

Customer Relationship Management
gan: Buttle, Francis
Cyhoeddwyd: (2004)

The Corporate Culture Survival Guide
gan: Schein, Edgar H
Cyhoeddwyd: (2009)

Inside the Customer Universe
gan: Anderson, Henrik
Cyhoeddwyd: (2008)

Customer experience management : a revolutionary approach to connecting with your customers
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)

Customer Relationship management
gan: Buttle, Francis
Cyhoeddwyd: (2022)

Customer Connections:New Strategies for Growth
gan: Wayland Robert E
Cyhoeddwyd: (1997)

Managing Knock Your Socks off Service
gan: Bell, Chip R
Cyhoeddwyd: (2007)

Do You Want To Keep Your Customers Forever
gan: Pine BJ II
Cyhoeddwyd: (2009)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
gan: COOK SARAH
Cyhoeddwyd: (2010)

Do You Want to Keep Your Customers Forever?
gan: Pine B Joseph
Cyhoeddwyd: (2009)

Consumer Behavior
gan: Hoyer, Wayne D
Cyhoeddwyd: (2008)

Negative customer experience analytics
gan: Sakhalkar,Sukhada M.
Cyhoeddwyd: (2023)

Managing Customer Relationships
gan: Peppers Don
Cyhoeddwyd: (2011)

Tilt: Shifting your Strategy
gan: Dawar Niraj
Cyhoeddwyd: (2013)

Hidden Wealth of Customers
gan: Lee Bill
Cyhoeddwyd: (2012)

The Intention Economy
gan: Searls D
Cyhoeddwyd: (2012)

Reorganise for Resilence
gan: Gulati Ranjay
Cyhoeddwyd: (2009)

Uncommon Service
gan: FREI F
Cyhoeddwyd: (2012)

Making customers matter
gan: Harvard Bus.School Pub
Cyhoeddwyd: (2010)

Winning with Customers
gan: Pigues D Keith
Cyhoeddwyd: (2010)

Increasing Customer Loyalty
gan: Harvard Business School
Cyhoeddwyd: (2011)

Focusing on your Customer
gan: Harvard Bus.School Pub
Cyhoeddwyd: (2011)

Dealing with the Customer from Hell
gan: Belding, Shaun
Cyhoeddwyd: (2005)

DNA of Customer Experience : how emotions drive value
gan: Shaw Colin
Cyhoeddwyd: (2007)

Future of Competition
gan: Prahalad, C K
Cyhoeddwyd: (2004)

Future of Competition
gan: Prahalad C K
Cyhoeddwyd: (2004)

Antecedents and Outcomes of Customer Experience in Lifestyle Retail
gan: Kaul Dimple
Cyhoeddwyd: (2015)

Antecedents of Customer Experience in India: A study of the Airline Industry
gan: Majra Hufrish
Cyhoeddwyd: (2013)