Designing Experiences

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Rossman, J. Robert
Beste egile batzuk:	Duerden, Mathew D
Formatua:	Liburua
Hizkuntza:	ingelesa
Argitaratua:	New York Columbia University Press 2019
Gaiak:	Customer relations; Customer services; Experience; Target marketing
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Customer Capitalism : the new business model of increasing returns in new market spaces
nork: Vandermerwe Sandra
Argitaratua: (1999)

Customer Science: Behavioral insights for creating breakthrough customer experiences
nork: Chernev, Alexander
Argitaratua: (2022)

The experience-centric organization how to win through customer experience by Simon David Clatworthy
nork: Clatworthy, Simon David
Argitaratua: (2022)

Customer Loyalty
nork: Rai, Alok Kumar
Argitaratua: (2014)

The experience-centric organization how to win through customer experience
nork: Clatworthy, Simon
Argitaratua: (2019)

Customer Relationship Management
nork: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Argitaratua: (2007)

Customer Relationship Management
nork: Srivastava, Mallika
Argitaratua: (2016)

Marketing Briefs - A Revision and Study Guide
nork: Dibb, Sally
Argitaratua: (2004)

The Cult of the Customer
nork: Hyken, Shep
Argitaratua: (2009)

Customer Experience Management
nork: Schmitt, Bernd (1957- )
Argitaratua: (2003)

Flip the Funnel
nork: Jaffe, Joseph
Argitaratua: (2010)

Uplifting Service
nork: Kaufman, Ron
Argitaratua: (2012)

Customer Relationship Management
nork: Buttle, Francis
Argitaratua: (2004)

The Corporate Culture Survival Guide
nork: Schein, Edgar H
Argitaratua: (2009)

Inside the Customer Universe
nork: Anderson, Henrik
Argitaratua: (2008)

Customer experience management : a revolutionary approach to connecting with your customers
nork: Schmitt, Bernd
Argitaratua: (2003)

Customer Relationship management
nork: Buttle, Francis
Argitaratua: (2022)

Customer Connections:New Strategies for Growth
nork: Wayland Robert E
Argitaratua: (1997)

Managing Knock Your Socks off Service
nork: Bell, Chip R
Argitaratua: (2007)

Do You Want To Keep Your Customers Forever
nork: Pine BJ II
Argitaratua: (2009)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
nork: COOK SARAH
Argitaratua: (2010)

Do You Want to Keep Your Customers Forever?
nork: Pine B Joseph
Argitaratua: (2009)

Consumer Behavior
nork: Hoyer, Wayne D
Argitaratua: (2008)

Negative customer experience analytics
nork: Sakhalkar,Sukhada M.
Argitaratua: (2023)

Managing Customer Relationships
nork: Peppers Don
Argitaratua: (2011)

Tilt: Shifting your Strategy
nork: Dawar Niraj
Argitaratua: (2013)

Hidden Wealth of Customers
nork: Lee Bill
Argitaratua: (2012)

The Intention Economy
nork: Searls D
Argitaratua: (2012)

Reorganise for Resilence
nork: Gulati Ranjay
Argitaratua: (2009)

Uncommon Service
nork: FREI F
Argitaratua: (2012)

Making customers matter
nork: Harvard Bus.School Pub
Argitaratua: (2010)

Winning with Customers
nork: Pigues D Keith
Argitaratua: (2010)

Increasing Customer Loyalty
nork: Harvard Business School
Argitaratua: (2011)

Focusing on your Customer
nork: Harvard Bus.School Pub
Argitaratua: (2011)

Dealing with the Customer from Hell
nork: Belding, Shaun
Argitaratua: (2005)

DNA of Customer Experience : how emotions drive value
nork: Shaw Colin
Argitaratua: (2007)

Future of Competition
nork: Prahalad, C K
Argitaratua: (2004)

Future of Competition
nork: Prahalad C K
Argitaratua: (2004)

Antecedents and Outcomes of Customer Experience in Lifestyle Retail
nork: Kaul Dimple
Argitaratua: (2015)

Antecedents of Customer Experience in India: A study of the Airline Industry
nork: Majra Hufrish
Argitaratua: (2013)