Kaplan Robert S. (1996). Balanced Scorecard. HBR.
Cita Chicago (17th ed.)Kaplan Robert S. Balanced Scorecard. Boston: HBR, 1996.
Cita MLA (9th ed.)Kaplan Robert S. Balanced Scorecard. HBR, 1996.
Atenció: Aquestes cites poden no estar 100% correctes.