Shainesh, G. a. S. (2019). Customer relationship management: A strategic perspective. Trinity Press, New Delhi.
Chicago-viite (17. p.)Shainesh, G. and Seth. Customer Relationship Management: A Strategic Perspective. Trinity Press, New Delhi, 2019.
MLA-viite (9. p.)Shainesh, G. and Seth. Customer Relationship Management: A Strategic Perspective. Trinity Press, New Delhi, 2019.
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