Shainesh, G. a. S. (2019). Customer relationship management: A strategic perspective. Trinity Press, New Delhi.
Čikaški stil citiranja (17. izdanje)Shainesh, G. and Seth. Customer Relationship Management: A Strategic Perspective. Trinity Press, New Delhi, 2019.
MLA način citiranja (9. izdanje)Shainesh, G. and Seth. Customer Relationship Management: A Strategic Perspective. Trinity Press, New Delhi, 2019.
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