APA-ийн эшлэл(7 дахь хэвлэлт)

Markert Tom. (2007). You Can't Win a Fight with Your Client & 49 other Rules for Providing Great Service. COLLINS ,HarperCollins Publisher.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Markert Tom. You Can't Win a Fight with Your Client & 49 Other Rules for Providing Great Service. NewYork: COLLINS ,HarperCollins Publisher, 2007.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Markert Tom. You Can't Win a Fight with Your Client & 49 Other Rules for Providing Great Service. COLLINS ,HarperCollins Publisher, 2007.