Cita APA (7th ed.)

Spector Robert. (2002). Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers. Perseus Publishing.

Cita Chicago (17th ed.)

Spector Robert. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers. USA: Perseus Publishing, 2002.

Cita MLA (9th ed.)

Spector Robert. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers. Perseus Publishing, 2002.