Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

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Bibliografiske detaljer
Hovedforfatter:	Spector Robert
Format:	Bog
Sprog:	engelsk
Udgivet:	USA Perseus Publishing 2002
Fag:	Customer services
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Tough Customers : Customer Service Rep's Survival Guide Series
af: Dee David
Udgivet: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
af: Sewell, Carl
Udgivet: (2002)

Managing Knock Your Socks off Service
af: Bella Chip R.
Udgivet: (2007)

Sewell, Carl
af: SEW
Udgivet: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
af: COOK SARAH
Udgivet: (2010)

CLICKS, BRICKS AND BRANDS
af: LINDSTROM MARTIN
Udgivet: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
af: BLANCHARD KEN
Udgivet: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
af: Sewell Carl
Udgivet: (1990)

Do You Want To Keep Your Customers Forever
af: Pine BJ II
Udgivet: (2009)

Do You Want to Keep Your Customers Forever?
af: Pine B Joseph
Udgivet: (2009)

Custome Driven service management
af: Bhalachandran S
Udgivet: (2007)

Customer - Driven Services Management .
af: Balachandram, S.
Udgivet: (2004)

Managing Knock Your Socks off Service
af: Bell, Chip R
Udgivet: (2007)

Customer Loyalty
af: Rai, Alok Kumar
Udgivet: (2014)

Creating customer delight:Customer service & relationship management
af: Prakash,Anand
Udgivet: (2016)

The Cult of the Customer
af: Hyken, Shep
Udgivet: (2009)

CUSTOMER SERVICE TRAINING
af: KAMIN MAXINE
Udgivet: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
af: MCKENNA REGIS
Udgivet: (2002)

Service Marketing
af: Lovelock, Christopher
Udgivet: (2011)

Services Marketing
af: Zeithaml, Valarie A.
Udgivet: (2013)

Successful Service Operations Management
af: Metters, Richard (Et.al)
Udgivet: (2006)

Service Management and Marketing
af: Gronroos, Christian
Udgivet: (2007)

Customer Relationship Management
af: Buttle, Francis
Udgivet: (2004)

Customer Relationship Management
af: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Udgivet: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
af: Zeirhaml, Valarie A.
Udgivet: (2019)

Customer Relationship Management
af: Srivastava, Mallika
Udgivet: (2016)

Every idea is a good idea:be creative anytime, anywhere
af: Sturges, Tom
Udgivet: (2014)

Uplifting Service
af: Kaufman, Ron
Udgivet: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
af: Chernev, Alexander
Udgivet: (2022)

Services Marketing
af: Zeithaml, Valarie A
Udgivet: (2006)

Services Marketing
af: Rao, K. Ram Mohan
Udgivet: (2011)

HandBook of Services Marketing and Management
af: Swartz, Teresa A
Udgivet: (2000)

Customer Mania! : it's never too late to build a customer-focused company
af: Blanchard Ken
Udgivet: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
af: Zeithaml, Valarie A.
Udgivet: (2012)

The professional service firm 50
af: Peters, Tom
Udgivet: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
af: Zeirhaml, Valarie A.
Udgivet: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
af: Zeirhaml, Valarie A.
Udgivet: (2019)

Services Marketing
af: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Udgivet: (2013)

Meeting Customer Needs
af: Smith, Ian
Udgivet: (2003)

Essentials of Services Marketing
af: Wirtz, Jochen
Udgivet: (2023)