Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Spector Robert
Μορφή:	Βιβλίο
Γλώσσα:	Αγγλικά
Έκδοση:	USA Perseus Publishing 2002
Θέματα:	Customer services
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Παρόμοια τεκμήρια

Tough Customers : Customer Service Rep's Survival Guide Series
από: Dee David
Έκδοση: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
από: Sewell, Carl
Έκδοση: (2002)

Managing Knock Your Socks off Service
από: Bella Chip R.
Έκδοση: (2007)

Sewell, Carl
από: SEW
Έκδοση: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
από: COOK SARAH
Έκδοση: (2010)

CLICKS, BRICKS AND BRANDS
από: LINDSTROM MARTIN
Έκδοση: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
από: BLANCHARD KEN
Έκδοση: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
από: Sewell Carl
Έκδοση: (1990)

Do You Want To Keep Your Customers Forever
από: Pine BJ II
Έκδοση: (2009)

Do You Want to Keep Your Customers Forever?
από: Pine B Joseph
Έκδοση: (2009)

Custome Driven service management
από: Bhalachandran S
Έκδοση: (2007)

Customer - Driven Services Management .
από: Balachandram, S.
Έκδοση: (2004)

Managing Knock Your Socks off Service
από: Bell, Chip R
Έκδοση: (2007)

Customer Loyalty
από: Rai, Alok Kumar
Έκδοση: (2014)

Creating customer delight:Customer service & relationship management
από: Prakash,Anand
Έκδοση: (2016)

The Cult of the Customer
από: Hyken, Shep
Έκδοση: (2009)

CUSTOMER SERVICE TRAINING
από: KAMIN MAXINE
Έκδοση: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
από: MCKENNA REGIS
Έκδοση: (2002)

Service Marketing
από: Lovelock, Christopher
Έκδοση: (2011)

Services Marketing
από: Zeithaml, Valarie A.
Έκδοση: (2013)

Successful Service Operations Management
από: Metters, Richard (Et.al)
Έκδοση: (2006)

Service Management and Marketing
από: Gronroos, Christian
Έκδοση: (2007)

Customer Relationship Management
από: Buttle, Francis
Έκδοση: (2004)

Customer Relationship Management
από: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Έκδοση: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
από: Zeirhaml, Valarie A.
Έκδοση: (2019)

Customer Relationship Management
από: Srivastava, Mallika
Έκδοση: (2016)

Every idea is a good idea:be creative anytime, anywhere
από: Sturges, Tom
Έκδοση: (2014)

Uplifting Service
από: Kaufman, Ron
Έκδοση: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
από: Chernev, Alexander
Έκδοση: (2022)

Services Marketing
από: Zeithaml, Valarie A
Έκδοση: (2006)

Services Marketing
από: Rao, K. Ram Mohan
Έκδοση: (2011)

HandBook of Services Marketing and Management
από: Swartz, Teresa A
Έκδοση: (2000)

Customer Mania! : it's never too late to build a customer-focused company
από: Blanchard Ken
Έκδοση: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
από: Zeithaml, Valarie A.
Έκδοση: (2012)

The professional service firm 50
από: Peters, Tom
Έκδοση: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
από: Zeirhaml, Valarie A.
Έκδοση: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
από: Zeirhaml, Valarie A.
Έκδοση: (2019)

Services Marketing
από: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Έκδοση: (2013)

Meeting Customer Needs
από: Smith, Ian
Έκδοση: (2003)

Essentials of Services Marketing
από: Wirtz, Jochen
Έκδοση: (2023)