APA (7 ম সংস্করণ) উদ্ধৃতি

Naylor Mary. (2002). Customer Chemistry: How to keep the customers you want-- and say "good-bye" to the ones you don't (Tata McGraw Hill Edition.). Tata McGraw Hill Publishing Ltd.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Naylor Mary. Customer Chemistry: How to Keep the Customers You Want-- and Say "Good-bye" to the Ones You Don't. Tata McGraw Hill Edition. New Dehli ,india: Tata McGraw Hill Publishing Ltd, 2002.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Naylor Mary. Customer Chemistry: How to Keep the Customers You Want-- and Say "Good-bye" to the Ones You Don't. Tata McGraw Hill Edition. Tata McGraw Hill Publishing Ltd, 2002.