Customer Chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't

Ижил төстэй зүйлс

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• What Do Your Customers Really Want? : here's a sure-fire way to find out
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• Users, Not Customers : who really determines the success of your business
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• Simply Better:Winning and Keeping Customers....
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  Хэвлэсэн: (2001)