Dixon Matthew & Toman Nick. (2013). Effortless Experience: Conquering the new battleground for customer loyalty. Porfolio / Penguin Books.
Lua i Stíl Chicago (17ú heag.)Dixon Matthew agus Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. London: Porfolio / Penguin Books, 2013.
Lua MLA (9ú heag.)Dixon Matthew agus Toman Nick. Effortless Experience: Conquering the New Battleground for Customer Loyalty. Porfolio / Penguin Books, 2013.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.